Our Approach

Our services, including all groups, are covered by extended health benefit plans that cover counselling or psychotherapy by Registered Social Workers.  Please check with your benefit provider for specific details.


Heather Ratych, BASc, MSW, RSW

Clinical Director, Registered Social Worker/Psychotherapist

Renata Christen, BA (Hons), MSW, RSW

Registered Social Worker/Psychotherapist 

Carrie-Lynn Adam, MSW, RSW

Registered Social Worker/Psychotherapist

Nasreen Subdar, MSW

Registered Social Worker/Psychotherapist  


Kim Thompson, MSW, RSW

Registered Social Worker/Psychotherapist  

Jessica Pattemore, MSW, RSW

Registered Social Worker/Psychotherapist  

Kerri Stone, M.Sc.

Registered Psychotherapist 

Therapeutic Approach

Our approach to working with clients is transparent and authentic, meaning that we share with clients what we're thinking and why.  We believe in creating a relationship that builds trust and respect, and in creating a safe environment for our clients to explore the most sensitive and painful areas of their lives. We believe that all people inherently possess the potential for success and happiness.  Through our work, we identify clients’ strengths and abilities and work with them to harness these to overcome obstacles in their lives.  Our goal is to enable individuals to feel supported and find creative, satisfying and long-lasting solutions to their difficulties.  


All people are unique, so no one process will work for every client.  We draw from various theoretical orientations including Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy (DBT), Clinical Counselling Hypnotherapy (C.Hyp), and Mindfulness. We have experience working with a broad range of issues and will draw from these various approaches depending on a client’s particular needs and presenting issues.  We are deeply committed to helping clients to develop the tools they need to address their difficulties, to understand themselves more fully, and to live more fulfilling lives.

How Psychotherapy Can Help

As therapists, our role is to create a warm, empathetic and supportive environment in which you feel comfortable to explore your feelings, emotional reactions, and problematic thoughts and behaviours, while receiving support. We will listen carefully and without judgement, to look for patterns in your thinking and behaviour that may be contributing to your difficulties. Then, we will work together to determine strategies for problem solving that you can begin to apply to your life. This will assist you to gain a deeper understanding of yourself, become more assertive and decisive, build confidence and self esteem, manage the thoughts that create feelings such as anxiety and depression, learn to control your anger, have positive relationships, and cope more effectively with stress.